Last Updated: 17 August 2026
Araw Care ("Araw Care", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the Araw Care website, mobile application, and related services.
By accessing or using Araw Care, you acknowledge that you have read and understood this Privacy Policy.
Araw Care is an on-demand service platform that connects customers with service professionals for home, personal, maintenance, cleaning, handyman, and other service requirements.
The platform may allow users to discover services, create bookings, communicate with service providers, make or manage payments, track bookings, provide reviews, and manage their accounts.
Depending on how you use Araw Care, we may collect the following information:
Full name
Mobile number
Email address
Password or authentication information
Profile photograph, where provided
Account and profile preferences
Services requested or booked
Booking date and time
Service address
Booking history
Special instructions or notes provided during a booking
Information required to coordinate the requested service
With your permission, we may collect approximate or precise location information to:
Help identify available services near you
Improve service availability and matching
Assist service providers in reaching the service location
Provide location-based features within the application
You can manage location permissions through your device settings. Some location-dependent features may not work correctly if permission is disabled.
When you make a payment through Araw Care, payment-related information may be processed through our payment service providers.
We may receive information such as payment status, transaction reference, payment method, and transaction amount. We generally do not store your complete card, banking, or other sensitive payment credentials on our own servers when those details are processed directly by a third-party payment provider.
We may collect information you provide when contacting us, including:
Customer support messages
Feedback
Reviews and ratings
Complaints
Other communications with Araw Care
We may automatically collect limited technical information such as:
IP address
Device type
Operating system
Browser or application version
Unique device or application identifiers
Crash reports
Log information
General usage and diagnostic information
We may use personal information to:
Create and manage your Araw Care account
Process and manage service bookings
Connect customers with appropriate service providers
Provide requested services
Communicate booking confirmations, updates, and notifications
Process and verify transactions
Provide customer support
Improve our website, application, and services
Personalize your experience
Prevent fraud, misuse, and unauthorized activity
Maintain platform security
Resolve disputes and investigate complaints
Send service-related communications
Send promotional communications where permitted and where you have provided the necessary consent
Comply with applicable legal and regulatory requirements
We aim to process personal information for specific and legitimate purposes and to avoid collecting information that is unnecessary for providing our services.
Araw Care may share relevant information with selected parties when necessary to provide or operate our services.
These may include:
Information necessary to complete a booking may be shared with the relevant service professional. This may include your name, service location, contact details, booking information, and service instructions.
Payment and transaction information may be processed by third-party payment processors to complete transactions securely.
We may use third-party providers for hosting, cloud infrastructure, analytics, notifications, customer support, security, communication, and other technical services.
We may disclose information where required by applicable law, legal process, court order, or a valid request from an authorized authority.
We do not intend to sell your personal information as a standalone product.
If you register as a service provider on Araw Care, we may collect additional information required to create and operate your provider profile, such as:
Name and contact information
Profile photograph
Service categories
Professional experience and skills
Service area
Business information
Identification or verification information, where required
Bank or payment information required for provider payouts
Ratings, reviews, and service history
This information may be used to verify providers, display service profiles, process bookings, manage payments, and maintain platform safety and quality.
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Improve website performance
Understand how visitors use our website
Improve security
Support analytics and service improvement
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Araw Care may send service-related communications such as:
Account verification messages
Booking confirmations
Booking updates
Service reminders
Payment notifications
Important account or security notices
Customer support communications
Where applicable, we may also send promotional communications. You may opt out of non-essential promotional communications using the available unsubscribe or communication preference options.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, application, network, or electronic transmission can be guaranteed to be completely secure. You should also protect your account credentials and avoid sharing passwords or authentication information with others.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, preventing fraud, maintaining security, and complying with applicable legal requirements.
When information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our internal retention practices.
Depending on applicable law and the nature of your relationship with Araw Care, you may have rights relating to your personal information, including the ability to:
Request access to information associated with your account
Request correction of inaccurate information
Request deletion of information where applicable
Withdraw consent where processing is based on consent
Manage certain communication preferences
Raise a privacy-related complaint or concern
Requests may be subject to reasonable verification to protect your account and personal information.
The Digital Personal Data Protection Rules, 2025 contemplate clear, standalone privacy notices and mechanisms for users to withdraw consent and exercise applicable rights.
Araw Care may contain links to third-party websites, payment services, maps, communication services, or other external platforms.
Those third parties may have their own privacy policies and terms. Araw Care is not responsible for the privacy practices of third-party services that it does not control.
Araw Care is intended for users who are legally able to use the services and enter into applicable agreements.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make significant changes, we may provide an appropriate notice through the website, application, email, or other available communication channels.
The updated version will include a revised "Last Updated" date.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Araw Care handles personal information, please contact us through the contact information provided on the Araw Care website.
Araw Care
Website: https://arawcare.com
Email: [Insert Privacy/Support Email]
Address: [Insert Registered Business Address]
By using Araw Care and providing personal information through our website or application, you acknowledge this Privacy Policy and, where required, provide consent for the processing of your personal information for the purposes described above.
Where consent is required, Araw Care will provide appropriate choices and mechanisms for giving or withdrawing consent in accordance with applicable law.
Important: This Privacy Policy is a general website/app policy template and should be reviewed by your legal counsel before publication, particularly for your actual payment provider, analytics/advertising tools, location tracking, service-provider verification, data retention periods, grievance process, and the specific entity that legally operates Araw Care.
